Terms and Conditions

Our Shipping Policies

Here are our estimated shipping delivery times: 

USA: 5­-8 business days

Canada: 6­-12 business days

World: 10­-20 business days 

Your order will be sent out on average within 3 days after ordering. 

International shipping: 

International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. 

Autumn Cozy does not take responsibility for customs fees. 

Order never arrived: 

In the rare occasion your order doesn’t arrive, be sure to let us know! 

First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address, however, it will have to be at your cost. 

If the shipping address was correct, get in touch with us at shop@autumncozy.com, and make sure you quote your order number. From there we’ll see what can be done. 

Returns policies: 

Damaged items: 

The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with us with a photo of the damaged item within a week’s time

Wrong size:

We do not accept returns or replacements in the case where the customer needs a smaller or larger size. (You can view the sizing chart on each of the product pages and please don’t hesitate to contact us with any further questions before ordering.)